Table of Contents

Introduction

This manual was created so maintenance managers can hand down information specific to the Hillegass-Parker Co-Op. As of 7/8/09, it has also been published on the house wiki, and therefore is (mostly) public to anyone who wants to read it. Certain sensitive information has been redacted. Contact the maintenance manager if you want to see the full copy.

For more detailed information on what it means to be a maintenance manager in general, see the documentation given to you by Central Maintenance. Some of that material will be covered here, but not in nearly as much detail. Some of the central level material won't be covered here at all.

How to use this manual

You should read this manual as soon as you can. It will answer a whole lot of your questions, and quicken the time it takes you to get up to speed as a new MM. Note the Definitions section, which has all the acronyms and definitions you will use on a regular basis.

Probably the most important thing you will use in this manual are the appendices. These give routine data that you are going to need day-to-day in order to make sure the house runs well. It includes important phone numbers, item lists, etc. You also need to check two other sections of the wiki: House Idiosyncrasies and Projects before you start; this will save you a lot of time and problems.

Please update this manual! This document, and all the time spent preparing it, won't work if you don't update it, and I mean electronically.

Keep track of your edits and updates however you want — keep a notepad with updates, write it on a dry-erase board, print it out and add changes to the margins — but at the end of the day, the thing that will remain is the digital copy.

The main players

NM: I've copy-pasted this section verbatim from the old website, but all this info is outdated! Proceed with caution.

Andy Salazar is our CM crew member. Each house has one of five, and ours is Andy. His roles in your life are the following:

He's a new hire as of Fall 2016, so I don't know much about him yet. [RAW]

Andy's boss is Dan Holm, the Maintenance Supervisor for the BSC. You'll see him at MaintComm meetings, interact with him on special projects and call him after hours in an emergency (see the list of phone numbers in the appendix). He's the one who approves BAPs and HLBAPs requests as well as HAPs. He oversees the maintenance budget of the BSC, keeps a large-scale vision of the BSC's maintenance priorities (e.g. earthquake preparedness and retrofits) and enacts and determines (along with MaintCom) the maintenance policies. He's a curt, reserved, kind of nervous guy.

The AMC is Dan's assistant. They are a student, and they basically do the routine work for Dan. The only time you'll probably interact with them is during safety walk-throughs, when they and Dan will walk through the house with you and tell you what needs to be taken care of in order for you to be up to code. The AMC also sends out preventative maintenance forms. When you complete a preventative maintenance form, scan/photograph it and email it to the AMC.

The VPSM, or vice president of safety and maintenance, is another student who works on the bureaucratic issues involving safety and maintenance. He/she sits on board, and probably goes to a lot of meetings, one of which is MaintCom, which you will become painfully familiar with.

The garden manager, in the eyes of the BSC, is under your supervision. Through the hard work of many garden managers, it has come to be looked at (rightfully so), as a management position equal to any other. In this case (where you have a enthusiastic and hard-working GM), use it to your advantage — this can lessen your burden quite a bit (especially in finding HI hours for people), and can make the house look a whole lot better. In the case of a deadbeat GM, you'll have a lot more work to do, but this is something I cannot comment on, since it is out of my ken.

Your crew will make your life so much easier. Pick them wisely. Stay on top of them. Treat them well.

Various BSC-trusted contractors — Dan has a good relationship with many contractors in the bay area. You should definitely go with his people before you go on your own. They are usually much more ethical, friendly, and cheap than any old contractor. Their information can be found (first) in the appendix here, (second) in the sourcebook, and if you don't find it in any of those places, ask Dan. In some cases, however, this is a bit of an old boys club in the sense that Dan or somebody at CM found a good contractor and has never re-opened the position for competing contractors. This is the case, for example, with the current BSC window contractor - UC Glass. I found another contractor that would do the same thing for half the price. Of course finding these guys takes a lot of time, and may blow up in your face if they suck (Dan has told me that's why he doesn't look for anyone anymore, since he found quality ones, and apparently good contractors are hard to find). So, you decide if your time is well spent negotiating better deals with contractors, especially for projects that come out of the house account (see Budgets).

Your responsibilities and tips on how to fulfill them

As is the case in much of life, you should spend most of your time doing that which you were elected for — physically fixing things. Of course there are so many other things that go into your job, but I guess they are necessary. Here's some of them:

Budgets

Not including the house account (we'll get into that in a second), there are seven budgets that you have to know about. Keep in mind that the definitions of all these budgets, and what falls into them, are largely open to interpretation (specifically, Wes and Dan's interpretations).

The most common account you'll use is the centralized account. This is effectively limitless for you (I'm sure Wes would be happy to hear that), but the catch is that each item has to be approved by CM (usually Dan) in order for it to be charged to that account. This account is for the day-to-day running of our or any house. Things like light bulbs, and batteries fall into this category, as well as medium-sized work that anyone (including you, Dan, a contractor, etc.) does that's necessary for upkeep of the house.

A subsection of the centralized budget is the tool budget. You get $5/person/semester to buy tools, and the money does not roll over. This is really nice, because this basically means you have $300/semester to keep the maintenance room well stocked with tools, and/or to buy some of the more fancy stuff. Keep in mind, though, that any money you don't spend does go to help the BSC as a whole, so don't feel to pressured to spend it all.

BAPs funds are meant for really big projects (over $10K). Popular BAPs projects have been: adding double-paned windows, retrofitting kitchens and bathrooms, re-piping, etc. The good things about BAPs projects are: (1) they are big, (2) you don't usually do any of the work — CM and contractors usually take care of it, and (3) they usually happen over the summer. The bad thing about BAPs is the BAPs process, which is as follows:

  1. During the first MaintComm meeting in the fall, Dan will tell you to come up with BAPs proposals, and to fill out forms for them.
  2. You go home and think (this is a good time to send out an email asking for suggestions, and to consult others).
  3. You make a list of BAPs projects you would like to see done.
  4. You bring said list to a council meeting, and have the house prioritize it.
  5. You fill out the BAPs forms for the projects, and submit them at a MaintComm meeting.
  6. Some Saturday You go on the BAPs tour with MaintComm. There you see all the different BAPs proposals from all the houses, and start thinking about how to prioritize them.
  7. At the next MaintComm meeting, Wes distributes a list ranking, in his and his crew's opinion, the BAPs projects. You all discuss the list, add things, take things away, and change priority.
  8. Wes goes and gets estimates for things on the list.
  9. The next MaintComm meeting, you get the updated list, and discuss it some more. By the end, you approve it.
  10. That list gets sent to board, and board either approves it, trims it, or sends it back to MaintComm.

This whole process should be over in the beginning of the spring semester.

There is also a smaller BAPs budget (a few grand for the whole BSC) called HLBAPs. These are BAPs in which the house does most of the labor. Specifically, the cost saved in labor must be more than that of materials (estimated number of hours x workshift rate > estimated cost of materials). The HLBAPs process is similar to that of the HAPs process (easy — see below), except that MaintComm has to approve it (instead of just CM). Because this is a small budget, most MM's don't bother applying for it. As you may see, people usually don't want to be in MaintComm meetings, so almost anything you propose (that fits the criteria) has a good chance of getting funded. This is a great place to pay for the garden's budget — instead of dipping into HAPs, you can get free money from this.

If you have a project that is smaller than BAPs, and more specific to your house, you should consider a HAPs proposal. HAPs are subject to the following criteria:

  1. It must be over $500 (although sometimes $250 is enough)
  2. It must be a project, not just an item, i.e. it requires some actual work to be done.
  3. It must be a permanent part of the house — it must be bolted or fixed to the house somehow.
  4. It requires house (council) approval.
  5. You need to fill out at HAPs form after it is approved at council. A bunch of people need to sign it, and you need to submit it to CM.
  6. CM has the final say in approving it, but usually will if the above criteria are met.

HAPs funds roll over, up to two years worth of funds. This may seem like a small point, but that basically means you have to, on average, use all of your HAPs funds or you lose them. This is a bit of a burden, because it is quite a big account — big accounts require big projects to use them, and big projects mean a lot of time on your part. That's why you get comped, I guess.

We get $3600/semester + $63/member/year for HAPs, but these figures have been getting slashed by board recently.

The most unrestricted of all your account is the decentralized account. You can charge whatever you want (within reason) to this account — you don't need permission from anyone. Of course if you are in doubt about whether a purchase is really necessary or needed by the house, you probably should ask. Two great ways to get people riled are to waste their money and to act like a despot.

The decentralized account is quite small, though ($10/person/semester, rolls over), and so discretion is definitely crucial. You really need to be a miser with this account in order for it to last. Try to get as many purchases into the other accounts before you dip into this one. In other words, you should only buy things that don't fit the criteria of the other accounts with this money. That means the item: (a) is not a tool, (b) doesn't require a lot of work, or if it does, the whole project is under $500, © it is not an item related to the safety or general maintenance of the house, or (d) it is one of these things, but the budgets for them are out. Examples of decentralized projects are adding shelving, lock changes, cutting keys, etc.

If you do run out of money in this account and there is something you really want to buy that CM won't let you use other funds for, you can get money from the house account and put it into the decentralized account, or you can just buy things from the house account. Both of these actions require a two-thirds majority council vote.

There is also an emergency budget for the BSC. This is several million dollars, and goes to pay for catastrophic damage. You have nothing to do with this money — it is Dan's and Dan's only.

Common questions and how to answer them

This section under construction (even more than the others)

Environmental projects

By far the biggest bang for your buck is improving the building envelope and duct sealing. Much of this work has been done, but you should still discourage people from pursuing a solar project. While indeed very sexy, you will save way more dollars and carbon by doing the more basic efficiency repairs. Remember - 6/7ths of all energy is lost in translation from the source to the end user. Thus saving one BTU of heat lost from your envelope results in 7 less BTUs that your heater has to provide. Likewise, unplugging one 1.5kW space heater is the same as saving 10.5kW of energy production.

A good idea at first glance - we get literally tons of water on the surface of our roof each rain. However, our roofs have tar shingles, and thus leach carcinogens into the water. Harvesting anything from the roofs for irrigation use would require renovating the roofs - you don't have enough money for that.

Experts also note that rainwater harvesting for irrigation is misguided. California has only a few months of rain per year. To collect enough water to offset your irrigation usage, you'd need a tremendous tank. Better is to use collected rainwater for toilet flushes. That way, in the rainy season you can be emptying the collection tank while at the same time filling it. This will increase your total offset water usage for a given storage capacity. Unfortunately, this is a much bigger project, requiring drilling into walls and such. It is probably out of any budget range, and seeing as 3000 gal of water is about $4 as of the time of this writing, you probably will never recover your costs.

We have also done calculations on our water usage, which I hope to post sooner or later. Less than 1% of our water usage is from irrigation. The vast majority of the water usage is from showers and toilet flushes. So, again, rainwater harvesting for irrigation usage is misplaced effort.

Greywater, in which used shower or washing machine water is diverted into toilet flushes and/or irrigation, would drastically reduce our water consumption. The first non-starter to this project at the time that Brad was Maintenance Manager, was that it was illegal for commercial, multi-familiy buildings. It seems that the law has been amended such that it is legal now (link). From that link:

Definitions, including acronyms

Emergency Generator Maintenance

The emergency generator should be taken out and maintained once a year. Here is an instructional video: http://www.youtube.com/watch?v=K-kR1v_uAzk.

Fire drill procedure

(Redacted)

Evacuation procedure

The evacuation procedure for residents is pretty simple:

It's worth it to check out the following link, so that you can be an authority on emergency preparedness:

http://www.ci.berkeley.ca.us/fire/

Key information

(redacted)

Appliance information

(redacted)

Painting: supplies & recommendations

White Paint is a centralized expense. This encourages the houses to keep the paint fresh. When in need of “White Paint” for bedrooms and other generic white walls, use Sherwin Williams ProMar® 200 Zero VOC Interior Latex Paint satin finish, “Marshmallow” white. This is a good contractor-grade interior paint, and the color is a fairly bright, warm-ish white that is a good compromise between brightness and not showing every mark.

Consumables list

This will really help you save time. Keeping the maintenance room stocked with the following will save you trips. * Lightbulbs * Floodlights: Use type par38 90W 130V Halogens. This gives the best balance of brightness and lifetime. Use Sylvania or GE unless you like changing lightbulbs.

* LEDs. For living spaces, people like 2700K or 3000K (warm light). - U-tube fluorescents what size or model #? there are “thick” and “thin” ones - Circline fluorescents three different sizes! 8”, , - Linear fluorescents what sizes? what models? (ditto with the “thick” and “thin”) - All the bulbs in the living room are dimmed, so they require incandescent. The chandelier takes a normal base and a shaped bulb, while the wall fixtures take a smaller base and a shaped bulb. - NOTE: fluorescent lights come in a variety of color temperatures, and it's important to get the right ones. The following are general guidelines, but if there's already lighting in a certain area, matching the existing lights generally looks best.

* Filters for furnaces * Buy only highest quality filters! A full set of premium filters costs about $3 per person per year- well worth the cost. I (Sean) prefer “3M Filtrete Ultra Allergen.” * Replace the filters at the end of spring, whenever you disable the furnaces. At this time you are already thinking about it, and you won't be caught without fresh filters when that first cold-snap hits in the winter. (This way there is no need to store bulky filters, and they are always ready when needed!) Note that the NoHo 1 furnace and the MaHo 3 furnace each have a reusable filter. You just need to wash it and then put it back in, so the end of spring is a good time to do this too. * Replace the Carriage house filter again when you enable the heat in the winter; since we leave that furnace enabled all year, the filter probably needs it then. This is one filter you will have to store, but it fits easily in the furnace closet. * It can be difficult and frustrating to find our variety of sizes at the local store, so here is a convenient web vendor who has had historically good prices.

Annual Shopping list:

Occasional Purchases

Many maintenance items are highly brand-specific, so you'll need to make sure you're purchasing exactly the right part. Here's some info about brands and model numbers for various things around the house.

Fighting Rats

Future maintenance mangers may encounter a rat problem. They are common in Berkeley, and a recurring blight on the coops and Humanity.

Eliminating rats, especially an established population, is hard work, but it can be done if you are willing to attack the problem with ruthless efficiency.

A few traps and a weekend clean-up won't be sufficient. You are trying to destroy the only home and only way of life they have ever known. They will not go easily.

We (Sean and others) have done much work removing the rat population from SoHo in 2012. These tips draw mainly from that experience.

There are 4 major fronts in committing genocide on rats:

1) Remove their access

2) Remove their means of support

3) Terror

4) Death

All four are critical. Though any one on it's own might in principle be effective, rats are tenacious, and don't go quietly into the night when you attempt to wipe them out. Despite your best efforts, some rats are sure to evade your measures on each front so it is important to put full effort into all four.

1) Means plugging holes/gaps (often in unexpected places) and removing trees&vegetation from the walls and roof. Foundations and wall penetrations are especially important. This takes practice in thinking like a rat. Removing rat nests is important, where possible. I've gone through several iterations and different techniques on this one, and found some things that don't work (like stuffing gaps with steel wool, or expanding foam) and some that do (like steel wool/expanding foam combination, or stainless steel netting attached every 3“ or less)

2) Means removing food and water sources.

Kitchen food storage: all food must be stored in solid closed container. No spills left on the floor, and no “almost got the can” garbage on the floor, especially over night. Discourage anyone from keeping food in their rooms. Rats don't know the difference between a kitchen and a bedroom.

Waste areas: Keep clean and clear. Spilled garbage and food waste is mana from heaven to rats. A messy garbage area gives the rats everything they need and want. This takes constant vigilance, because people are often sloppy with waste transfer, but if you don't address this, you don't have a chance.

Compost: This is a huge problem for rat control! Compost should be in enclosed, vented containers. They can be bought commercially or constructed to resemble a raised garden bed with a lid. An “open pile” compost heap in proximity to your house is a good way to attract a nice “starter population” of rats, should you find your house currently lacks them.

Water: Garden water features, automatic irrigation that leaves nice reliable puddles and leaky pluming must all be addressed to render your house a barren wasteland from the rat perspective. This is pretty much irrelevant during the rainy season, but you are far less likely to have overwintering rats if you had no Summer rats.

In all cases, what is forgotten by you is easily exploited by a rat.

3) Means ultrasonic deterrents, chemical deterrents (like cat urine, or just a cat), and removal of cover. I prefer the last one only: ultrasonic deterrents make me jumpy/agitated, even though I can't consciously hear them, and some people are allergic to cats, so they aren't allowed in the coops. Garden stores sell bobcat urine to repel deer- I haven't tried this one, but I'd like to. Rats are scared of wide open spaces. Don't give them any comforting brush, weeds, vines or bushes they can hide under anywhere near your houses. Leave a cleared area with either no vegetation or low creeping ground cover that doesn't grow over 2” tall along a 3' to 5' perimeter of all your buildings.

4) Means traps, poison, cats again, and all that. This is the *last* measure, not the first. If you apply instruments of death before you have rendered your house an inaccessible, terrifying, barren wasteland for rats, you are merely running a rat ranch, raising new generations for the sole purpose of bringing untimely deaths to a portion of them. That would be both ineffective and inhumane. That said, this is also a critical step in concert with the others. With all other measures in place the downward pressure on the rat population cannot be resisted.

Important phone numbers

(most redacted)


Previous Maintenance Managers Who Have Contributed Edits to This Document

RAW = Rebecca Wernis

Sean = Sean O'Kelley